I have a question and I need an answer!

Ordering, Paying & Delivery

Ordering, Paying & Delivery

Can I order by phone?

Yes of course you can! If you'd prefer not to order online via the checkout, then pick up that phone, type an email, send a Facebook page message or even knock on the door! (If you know where we are of course! Full address details have not been published as its a home studio - and we don't recommend you try knocking on every door in Sheffield! If you want to discuss an order in person - just ask!)

How can I pay?

All major debit and credit cards are accepted through PayPal at the checkout, here on the t'interweb. You don't need to have a PayPal account to use it though! If you'd prefer not to order and pay online and you'd rather send cash or cheque, that's totally fine by us (although we wouldn't recommend sending cash in the post.) Or if you're a bank transfer kind of a person, that is also fine - just send us a message with your order and we'll send you the details of how to pay.

How much is postage?

UK Postage is calculated by how much you are spending along with its increase in weight. This will be calculated automatically at the till and is capped at £4.95. FREE DELIVERY for orders of £50 and over!!

 

Do you ship outside the UK?

Yes we do! We have shipped much further a field than the UK previously, so just let us know where you are and we will work out a price for you. Mainland Europe is easy peezy and not hugely costly. We use our favourite couriers who have always been fabulous. Some places may be a little tricky to get to, like the deepest and darkest of caves, but send us a message and we'll look into it for you.

When will my order be shipped?

See our delivery timescales information for full details. Bespoke, personalised orders obviously take longer as they are created from scratch, but anything that is sitting waiting on a shelf at the studio will of course be shipped to you pronto!

I still haven't received my item. Where is it?

We use a courier company so its is extremely rare that items go missing, and it has certainly not happened to us as yet! However, if you have not received your parcel within 21 days, get in touch and we will resend or refund your item after getting stroppy with the courier. Canvas Factory will notify you once your item has been dispatched so you will then have an idea of when to expect it. It is advisable that you allow us to pass your number and email on to the courier company so that they can contact you if there is a problem. You can also advise us of any 'safe place' instructions so we can pass these on.

My item has arrived damaged. What happens now?

Oh no!! But we have shares in bubble wrap! In the unlikely event of this happening, send us a photo of your damaged goods and we will arrange to create and send you a new one. Very rarely some of the small button and bead embellishments on certain artwork can get knocked off inside the bubble wrap. Again, please send us a photo and we will discuss getting it sorted for you.

I have a gift voucher! How can I redeem it?

Ooooh aren't you lucky! Someone bought you a fabulous present if we don't say so ourselves. Currently the website does not give us the option to use a voucher as payment at the checkout , so instead if you could send a message, giving us your voucher number, then we will take your order that way.

Do you offer refunds or exchanges?

See our terms & conditions information for full details. We would be sad to hear you are not happy with your item, but everyone is entitled to their own opinion! If you are not happy with what you have ordered, then please get in touch and we will give you the option of a refund or an exchange.

About Canvas Factory

About Canvas Factory

Do you have a shop I can visit?

No sorry, sadly not (not yet anyway!). Canvas Factory's home studio is based in the leafy village of Dore, Sheffield - right on the doorstep to the beautiful Peak District. We love the Peaks! Sometimes you can find our artwork and gifts on display at local shops, cafes and garden centres. See here for details of current displays, stockists and craft fairs we are attending.

Who is the artist?

Me! Its me! I'm Kathryn Taylor. See here for a little bit more about me and how Canvas Factory was born.

Art Parties & Workshops

Art Parties & Workshops

Questions to be added....

And answers of course....

Hand & Foot Printing Service

Hand & Foot Printing Service

Questions to be added....

And answers of course....

Just Because

Just Because

What is your favourite flower?

Gosh that's a tricky one. We LOVE flowers. And cats. Did you ask about cats? No, sorry. We'll go with Peonies. No, Hyacynths. No, Snow Drops. Yes, we'll go with Snow Drops.

What is the answer to the Universe?

42

How many people does it take to change a light bulb?

42. That's times we walk past a non-functioning one in our house! You?

Why am I still reading this?

Not sure. Hopefully you have your answer (and a bit more). Now you can do the exciting part and browse the shop! Have fun x