Canvas Factory's Terms & Conditions
Refunds & Exchanges
We want you to LOVE your purchase as much as we love creating it. However, if for any reason you are unhappy with your purchase, we offer a 14 day full refund or exchange policy on unused products, as long as they are 'as new'. Simply contact us within 14 days of receiving your order and we will send details of where to return your order to. Personalised or custom made items will only be eligible for a refund if they are faulty. Postage costs of returning an item to us will not be refunded.
Personalised or bespoke products are not available for exchanges or refunds on top of the 14 day policy. Please double check all spellings before submitting your order. Items that have incorrect spelling cannot be returned or refunded unless Canvas Factory has made the error.